Special arrangements of the online shop during the winter solstice, Christmas and New Year. Office Hours of Customer Service : 21, 24 and 31 December : office hours will be changed to 10:30 am-15:30 pm. Shipping arrangements during the Christmas season: Orders placed on 24 and 25 December will be postponed to the next working day and shipped in order accordingly. Shipments will be stopped from 31 December to 3 January , and resume on 4 January. Temporarily Stop Customer Service Hotline
Due to the recent situation, our company had special work arrangements to ensure the safety of employees. Therefore, the customer service hotline will temporarily stop receiving calls until further notice.
In order to allow customers to continue to check online store information, WhatsApp query line is now open!
Please click here to open the WhatsApp inquiry line: https://wa.me/85290358665
In order to enhance the smoothness of the service, please provide your registration email and order number first when making enquiries, so that customer service can handle it conveniently.
*The above phone numbers are for inquiry by WhatsApp only. There is no telephone conversation service. Customer service will reply during office hours.
In addition, customers can also contact us by email, and customer service will reply during office hours.
Customer Service Email: firstname.lastname@example.org
Working Hour: Mon – Fri (10:30a.m. - 19:00p.m.) (Except Public Holidays)
Recently, there have been a lot of inquiries from online stores. You have the opportunity to wait two working days before the customer service can make the first reply, apologizing for the inconvenience.